"I was sincerely impressed with how personable and helpful Jason was"

I stopped by Jim Click Nissan, on Auto Mall Drive, today after work. I asked to see the service manager and was taken to him immediately. I was impres... more

"I was sincerely impressed with how personable and helpful Jason was"

I stopped by Jim Click Nissan, on Auto Mall Drive, today after work. I asked to see the service manager and was taken to him immediately. I was impressed, as I did not have an appointment. I explained that I am a teacher and that my husband forgot to have me buy the part for the vehicle to receive the Tucson Values Teachers discount. I asked if I could possibly get a credit for the difference. Jason Davis didn't even hesitate, he took care of me and said a check would be mailed to my home.
I was sincerely impressed with how personable and helpful Jason was.
Many thanks,

K. Richardson,Tucson, AZ 3/6/2013

"Thank you for establishing and maintaining the high standard of customer service at your dealerships."

I want to tell you about the dynamic, friendly, intelligent and professional sales associate who assisted us on March 1 when we purchased a 2010 Nissa... more

"Thank you for establishing and maintaining the high standard of customer service at your dealerships."

I want to tell you about the dynamic, friendly, intelligent and professional sales associate who assisted us on March 1 when we purchased a 2010 Nissan Altima from your Nissan store in Tucson's auto mall. The associate is "Turk" Ives. I have rarely been so impressed by an individual. He was able to help us find the car we needed, and did so without pressure or manipulation. Instead, he spent the time to get to know me and my wife, discussed our needs, and then showed us a number of potentially suitable options. We decided upon the Altima after driving it, and after "Turk" suggested we take some time over lunch to think about the purchase. While we needed to buy a car that day--I start a new job on March 4 and will commute long distances--and were perhaps not the most difficult of customers to satisfy, it was apparent that "Turk" cared about our satisfaction. I have purchased other vehicles in the past from your dealerships, and have been highly satisfied. This time, I was EXCEPTIONALLY pleased with the service we received from "Turk" Ives, the dealership's manager and finance person, and from Jim Click Nissan overall. Thank you for establishing and maintaining the high standard of customer service at your dealerships.

I. Abrams,Tucson, AZ 3/3/2013

"Thanks to you Jim Click, Nissan staff at the Auto Mall"

Kudos to Jeff Hovelson our contact with your Nissan store. We live in Sonoita which is an hour drive to your store and service center when suddenly a ... more

"Thanks to you Jim Click, Nissan staff at the Auto Mall"

Kudos to Jeff Hovelson our contact with your Nissan store. We live in Sonoita which is an hour drive to your store and service center when suddenly a small motor on the tilt steering wheel went beserk. We were able to drive into Tucson, although the techs were busy, Jeff assured us if the part was available, we would have our Murano back that day (yesterday). Your service staff, in our opinion, are professional and well trained. Jeff is "our contact" and appreciate not only his knowledge but his people skills..Thanks to you Jim Click, Nissan staff at the Auto Mall.

H. Wacker,Sonoita, AZ 11/29/2012

"Jason Williams was very good"

I was in for routine lube & oil but they found things, which is just what the inspection is for, when it's done right.

Your people were rig... more

"Jason Williams was very good"

I was in for routine lube & oil but they found things, which is just what the inspection is for, when it's done right.

Your people were right on top of it. It helped that Jason Williams keep me informed about progress. I totally appreciated that he researched a few options for new tires but wasn't at all pushy about recommending that I get them at Jim Click. He wasn't afraid to give me a day to do my own research.

My truck has always been serviced and repaired at a Nissan dealer and that has worked out really well for me.
My plan at this point is to use Jim Click in the future for any solutions the truck might need. It's been a great little truck for us, partly because of the high quality service we get to keep it great.

G. Guillotte,Tucson, AZ 11/12/2012

"Good customter service"

I want to commend Parts Specialist Peter Oros on his good customter service a few days ago. He diagnosed the problem I was having with my Maxima key f... more

"Good customter service"

I want to commend Parts Specialist Peter Oros on his good customter service a few days ago. He diagnosed the problem I was having with my Maxima key fob and fixed it, along with selling me a new one, which was my original intent. He was cordial, patient, and professional, and a real asset to your company. Thank you.

J. Lewis,Tucson, AZ 8/18/2012

"Thanks for providing a place that I can trust"

Just wanted to comment on the great service I received from Eric Salazar and the tech that worked on my Nissan NX2000. More than helpful and went the ... more

"Thanks for providing a place that I can trust"

Just wanted to comment on the great service I received from Eric Salazar and the tech that worked on my Nissan NX2000. More than helpful and went the extra mile. You have gained a customer for life! Both of my vehicles are Nissan's and will be serviced there from now on. Thanks for providing a place that I can trust.

David S. 7/11/2012,Tucson, AZ

"I am extremely satisfied with the service"

I am extremely satisfied with the service and would like to congratulate you for having Gabriel as your advisor - we really like him! He is such a nic... more

"I am extremely satisfied with the service"

I am extremely satisfied with the service and would like to congratulate you for having Gabriel as your advisor - we really like him! He is such a nice guy!

Frank D. 2/2/2012,Tucson, AZ

"I felt I was in MAYBERRY..."

My experience was unlike any I ever had before...I felt like I was in MAYBERRY...
Jason Davis made me feel like a part of me was in a dream world f... more

"I felt I was in MAYBERRY..."

My experience was unlike any I ever had before...I felt like I was in MAYBERRY...
Jason Davis made me feel like a part of me was in a dream world for service...very professional, great communication, top notch...both Jason and Jeff. I really appreciate the service and the way I was treated!!!

Mike, 12/16/2011,Tucson, AZ

"Totally Satisfied With Service"

"I have had Eric for my service advisor for some time, and he is consistently the best in what he does. I will continue to have my service done at Jim... more

"Totally Satisfied With Service"

"I have had Eric for my service advisor for some time, and he is consistently the best in what he does. I will continue to have my service done at Jim Click Nissan."

Thomas D., 12/16/2011,Tucson, AZ

"Great experience I had with Jim Click Nissan"

I am hoping that this note makes it to Jim Click so he hears first-hand about a great experience I had with Nissan. I bought a Juke from the Tucson au... more

"Great experience I had with Jim Click Nissan"

I am hoping that this note makes it to Jim Click so he hears first-hand about a great experience I had with Nissan. I bought a Juke from the Tucson auto mall location in late September. My sales associate and overall experience was great. Around the same time as the car purchase, I moved to Scottsdale. My new tags were mailed to my Tucson address and got lost in the forward. When my sales associate asked for a reissue, the DMV sent me a whole new plate, in addition to the tags. I have had my old plate for years and wanted to keep it and the new plate had a combo of letters and numbers that could be read wrong or questionable. I contacted Tom - a manager on the sales floor - who was going to make some calls himself and then directed me to Lucy Philips in the title office. She was wonderful! She got on the phone with the DMV (or someone who controls the plates) and had them fixed so that I can now keep my old plate and should receive new tags this week. She was friendly, calm, and fixed the problem in less than 10 minutes. I have never written in about good service in the past but felt compelled to in this case, as Lucy was so helpful and efficient. Thank you to Lucy for getting me my old plate back!!

Lauri H., 11/8/2011,Scottsdale, AZ

"100% satisfied always with my service advisor"

I have been bringing my 2009 Nissan Versa for service at Jim Click Nissan and I' am 100% satisfied always with my service advisor, Eric Salazar. He is... more

"100% satisfied always with my service advisor"

I have been bringing my 2009 Nissan Versa for service at Jim Click Nissan and I' am 100% satisfied always with my service advisor, Eric Salazar. He is always polite, helpful and very courteous. I trust his suggestions on what my car needs and know that this will make my Nissan drive smoothly for a long time, more then my prior cars! Just kidding!

Mary Ann P., 11/7/2011,Tucson, AZ

"I LOVE my Nissan Leaf"

I LOVE my Nissan Leaf.

Nicole R,Tucson

"I had to bring my newly purchased 2012 Altima"

About 2 weeks I had to bring my newly purchased 2012 Altima into the dealer for what was initially thought to be a transmission problem. I was met by ... more

"I had to bring my newly purchased 2012 Altima"

About 2 weeks I had to bring my newly purchased 2012 Altima into the dealer for what was initially thought to be a transmission problem. I was met by a person in service named Barry Weitz. I wanted to write to tell you that Barry did an excellent job of seeing me. Determining that the problem was related to the recently installed auto-theft device and had the problem taken care of that day. He provided truly excellent service, and I was glad to have had the luck to have him tackle my problem. Sincerely,

Ryan A. 9-/7/2011,Tucson, AZ

"My service experience was excellent!"

My service experience was excellent. I had very nice chats with the advisor's J.B. and Jeff; also with the cashier. They are very helpful and friendly... more

"My service experience was excellent!"

My service experience was excellent. I had very nice chats with the advisor's J.B. and Jeff; also with the cashier. They are very helpful and friendly. I also appreciate the service manager, Jason Davis...he is very friendly and knowledgeable. "They took very good care of me."

J. Frahm, 9-1-2011,Tucson, AZ

"100% satisfied"

I wanted to let you know that I was 100% satisfied with my service at Jim Click Nissan. They are always courteous and helpful! I really trust them wit... more

"100% satisfied"

I wanted to let you know that I was 100% satisfied with my service at Jim Click Nissan. They are always courteous and helpful! I really trust them with my car and know they are making decisions to benefit me in the long run. I appreciate their service and it never disappoints.

Nicole N.,Tucson, AZ

"My Car Buying Experience Was So Amazing"

I know that I will probably be getting a survey from Nissan regarding my recent purchase of my 2011 Nissan Versa. I arrived at the Tucson Auto Mall de... more

"My Car Buying Experience Was So Amazing"

I know that I will probably be getting a survey from Nissan regarding my recent purchase of my 2011 Nissan Versa. I arrived at the Tucson Auto Mall dealership on Friday night after working a 10 hour shift and after visiting 2 other dealerships including Watson Chevrolet across the street. I had 2 of the most horrible experiences in those dealerships that I have ever experienced. The minute I pulled up at your dealership, I was met by Sonny Sadik. He saw the look on my face and immediately had me come in and sit down, brought me water and from that second on...my car buying experience was so amazing. He listened to what I needed, wanted and expected. There were no games. And because of certain circumstances with my credit, he then brought out Patrice, who was amazing as well. She listened and worked to get me what I needed. I then dealt with Scott to sign the final paperwork. He was very nice and not pushy either. For me, I needed reliability and cost effectiveness due to my budget. They were all amazing. In the meantime, I have still been getting calls from Watson Chevrolet as to when I was coming back in to buy a vehicle. So, today, I drove my new Nissan over to Watson and spoke with Mr. Richardson. He was my original contact when I called regarding a vehicle. I informed him of the horrible, obnoxious attitude that I was treated with during my visit there. And it was because of this treatment and the "there's the door" attitude that I went across the street and was immediately put at ease and how my car buying experience was the most amazing ever. I then informed him that maybe your company could provide training to the Watson company as to how to treat a customer, because your establishment was amazing with me. I will never go anywhere else now because of this. Sonny has made me feel like I am part of his family and I feel safe and taken care of at Nissan. That is the most important thing to me. Safety and reliability as I am a single woman on my own. I felt it was important to share this now and not wait. My stress level is down to ZERO right now because of your amazing employees...AND..today I stopped by to pick up something that I had forgotten..and they made me a hot dog for the 4th..:) Thank you again.

Joy V.,Tucson, AZ 7/4/2011